The International Organization for Standardization (ISO) is recognized worldwide as the authority on quality management. The ISO Research Standards are accepted and in some cases required globally. The ISO certification credential is understood to be a mark of quality around the world.
Provides a tool for managing global offices, multiple project teams, and outsourced suppliers to a level of quality consistent with company protocol.
A documented ISO quality system manages variables and delivers “proof” of adequate controls including data protection and security addressing US safe harbor, EU and other requirements and client concerns.
Studies have shown that ISO certified companies experience increased productivity and improved financial performance, compared to uncertified companies. This is due to less re-work, improved employee production and greater client satisfaction leading to repeat business, especially in industries partial to standardized processes and quality controls.
Companies that go through the implementation of ISO 20252 and/or ISO 26362 create a Research Process (Quality) Management System and have given a lot of thought to their processes and how to maximize quality and efficiency. Once certified, the processes are established and guidelines in place for anyone to follow easily, making training, transitions, and trouble-shooting easier.
Employee Morale and Training
Defined roles and responsibilities, accountability of management, established training systems and a clear picture of how their roles affect quality and the overall success of the company, all contribute to more satisfied and motivated staff and ease of training new recruits.
Supplier Relationships and Control
As more processes are outsourced for efficiency and to access data in global markets, supplier relationships and quality control are increasingly critical to producing accurate and actionable data. ISO quality certification requires a company to have procedures in place to ensure that a supplier understands the requirements of the ISO research standards as they relate to the work provided. There must be established agreements and methods for evaluating suppliers. Mutually beneficial supplier relationships are one of the key attractions to certification.
The ISO Research standards require documentation of all processes and any changes, errors and discrepancies. This ensures consistency throughout production and accountability of all staff. This also guarantees traceable records are available in case of errors or omissions or to repeat a study. This is also helpful if staff changes occur on a project.
All processes from cost quotation or proposal to client deliverables are defined, outlined and documented, minimizing error. Change management is also documented, ensuring that efficiency is maximized.